Reporting to the Manager: National Operations and Maintenance the candidate will operate as Regional Maintenance Manager of FibreCo Telecommunications in a set area. he/she will manage hosted fibre routes, regeneration sites and transmission equipment on the route and in hosted data centers in the said area of control. In addition to the technical responsibilities the candidate will also the regional interface for stakeholder management.

The Tier 2 Support Specialist provides surveillance and IP network operations troubleshooting, identify and resolve incidents in multiple, complex networks and transmission systems.

Monitor the national fibre network and facilities. Provide technical and administrative support pertaining to certain processes, for example regarding diagnosing of failures and coordinating of repair work. Also provide support to field staff.

The main purpose of the Service Desk Manager is to ensure that all incidents and requests logged with the FibreCo Network Operations Centre (NOC) are resolved/ fulfilled efficiently, on time, accurately and in accordance with Service Level Agreements.

Reporting to the Manager: National Operations and Maintenance, the candidate will function as part of the Operations and Maintenance team to manage the FibreCo Telecommunication network and systems in alignment with the FibreCo strategy and key customer requirements. Participate in management, prioritisation, minor enhancements, break fix activities, problem management and stability analysis.

The Network Operations Centre (NOC) Manager will be accountable for 24/7/365 operational effectiveness of the Network Operations Centre (NOC).

The Network Engineer will provide technical support to the FibreCo solutions team define solutions which are optimized in terms of technology capability, capacity, functionality, end-user-services, innovation and business needs.

Location: Woodmead
Travel Required: Yes
Salary Range: Negotiable
Position Type: Permanent